Tenant Survey
2026
The ŌCHT Tenant Survey 2026 kicks of in April
The ŌCHT Tenant Survey 2026 kicks of in April
The annual Tenant Survey is one of the most important ways ŌCHT hears directly from tenants.
We know we won’t always get everything right — and we want to get better. That’s why each year we run one of the largest tenant surveys of its kind for any landlord in New Zealand. It’s a big piece of work, but it gives us a clear, honest picture of how we’re doing and where we need to lift.
It’s a once-a-year check-in with every household to understand how our services are performing, what’s working well and where we need to improve, and what it’s like to live in an ŌCHT home and community.
What is the Tenant Survey
Because the only way to improve is to listen properly.
The survey gives us a read on where things are working and where they’re falling short. It helps us focus our efforts, test whether changes are making a difference, and make better decisions for the communities we serve.
Why we do it
The survey runs each year, usually through April and May, and is open to every tenant household.
You can take part in a way that suits you — online, on paper, or with support from our team in community spaces.
We use an independent research provider to run the survey and analyse the results, so responses are handled confidentially and consistently.
How it works
The questions focus on elements of our service that matter most day to day, such as the condition, warmth and upkeep of your home; how maintenance is delivered; how your tenancy is managed and the support available to you; how we communicate and respond; and how safe and settled you feel in your community.
This gives us a practical picture of how our services are landing where it counts.
What it covers
Survey feedback has shaped real changes over time. Feedback informed how we reshaped our specialist, responsive tenancy management model to better support tenants, and how we manage our maintenance programme and contracted services.
It’s also led to the establishment of our Tenant Insights Groups, where we work directly with tenants to get detailed feedback on specific areas of our work (including how we conduct the survey!). It’s all showing us where progress is being made and where we need to improve.
What it’s led to
Every response adds to the picture.
Taking part means your experience helps shape how we deliver homes and services for you and for others across our communities.
We value your feedback!
Have your say
The ŌCHT Tenant Survey 2026 kicks off in April!
The ŌCHT Tenant Survey 2026 kicks off in April!
The 2026 survey will be conducted by Purple Ink NZ, an independent New Zealand research company.
Purple Ink specialises in community‑focused surveys and has worked with councils, transport organisations, and community groups across the country.
The survey will be run by their Christchurch based team who are skilled in gathering honest, high‑quality feedback in a safe and respectful way, which means your voice will be heard clearly and confidentially.
Their work with ŌCHT also includes monthly satisfaction check-ins and working with the Tenant Insight Groups. It’s all part of helping us build a complete picture of wellbeing and satisfaction.
