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  • ŌCHT accepts new tenants from the Ministry of Social Development’s Social Housing Register. We don’t have many vacancies, so this helps us allocate them to those most in need.

    Apply to join the Public Housing Register online

  • People who are eligible to be on the MSD Social Housing Register can be considered for an ŌCHT home.

    Apply to join the Public Housing Register online

  • You’ll find out when you apply to be on the Ministry of Social Development’s Social Housing Register. Call 0800 559 009 or, if you’re a senior citizen, call 0800 552 002. You can find out more information on the MSD website.

    Apply to join the Public Housing Register online

  • Being on the register means your application is available to other housing providers who may be able to help you. If we find a property that may suit your needs, we’ll get in touch to talk in more detail.

  • We have more than 2400 homes in most areas of Christchurch, from Belfast to New Brighton, to Lyttelton and Akaroa.

  • Most are one bedroom units, and most of our households are of single people or couples - but we’re building more units for families. Most of our homes are in housing complexes rather than standalone.

  • We can’t tell you if, or when, you’ll get a home with us. We have few vacancies and low tenant turnover, and there’s a lot of need for our homes. When we have a vacancy, we look for applicants from MSD’s Social Housing Register.

  • Tenants who come to us from the MSD Social Housing Register typically pay no more than 25% of their income (to certain threshold limits) on rent; MSD pays the difference with what’s called the Income Related Rent Subsidy. MSD tells ŌCHT what rent to charge you based on a variety of factors, including the market rent for the area and the subsidy it provides.

  • We don’t provide emergency accommodation. For immediate assistance, please contact Work and Income on 0800 559 009.

  • Our properties aren’t suitable for dogs. In some cases, we can accommodate registered disability assist dogs. We may allow one cat per household. We have an application process, so get in touch!

  • ŌCHT can arrange interpreting services where necessary. Please contact us on 0800 624 456 or at admin@ocht.org.nz and we can support you through the process.

If you can’t find what you need or your situation is complex or urgent, please call ŌCHT on 0800 624 456

  • ŌCHT’s Affordable Rentals are for people experiencing rental stress in the open market.

    We charge no-more than 79% of the average market rent for comparable homes in the rentals’ suburb.

  • Most of our Affordable Rentals are one-bedroom units in housing complexes of five-to-50 terraced units. They'll suit people who enjoy community living.

  • We’re offering Affordable Rental tenancies to low income-earning households who can’t afford market rent.   

    Here are some of the guidelines we’ll use:

    • You’re a New Zealand citizen or permanent resident.

    • Rental housing affordability in the open rental market is an issue for you.

    • You don’t own any other properties anywhere in the world.

    Contact ŌCHT on 0800 624 456 or affordablerentals@ocht.org.nz to learn more.

    Apply for an Affordable Rental online→

  • We charge 79% of the average market rent for comparable homes in the rentals’ suburb.

    This varies according to the kind of home and the suburb in which it’s offered.

    Rents are reviewed alongside the average market rate each year.

    Contact ŌCHT on 0800 624 456 or affordablerentals@ocht.org.nz for up-to-date details.

    Apply for an Affordable Rental online→

  • An Affordable Rental household is subject to the Residential Tenancies Act so has the same rights and responsibilities as any other renting household. We also ask Affordable Rental households to:

    • follow the terms of your tenancy agreement

    • not overcrowd the property. In general, that mean no more than two people per bedroom.

    • maintain your home and garden to a good standard. ŌCHT will undertake scheduled maintenance of your property and will provide other maintenance as required. ŌCHT also maintains common areas in the overall housing community

    • allow ŌCHT to carry out regular property inspections

    • be a good neighbour

    You’ll find out more in the Rental Agreement. The government’s Tenancy Services website explains tenants’ rights and responsibilities.

  • We’re offering Affordable Rental tenancies to low income-earning households who can’t afford market rent, so there is an application process.

    Steps to get started:

    1. Fill in an application form

    2. Questions? Email affordablerentals@ocht.org.nz or call ŌCHT on 0800 624 456 to learn more or to get help starting the application process.

    Apply for an Affordable Rental online→

  • Our Affordable Rentals are in high demand. We will tell you if we do not have any properties available and we will put you on our waiting list.

    Apply for an Affordable Rental online→

If you can’t find what you need or your situation is complex or urgent, please call ŌCHT on 0800 624 456

How the rental streams work

  • Assisted Rentals are tenancies that transferred to Trust management on October 2, 2016.

    Tenants on an Assisted Rent have no more than a net 5% rent increase a year.

    ŌCHT reviews Assisted Rents each year around October. We write to Assisted Rental tenants to let them know if the rent is changing and what those changes will be.

    Assisted rent is subsidised by ŌCHT to ensure tenants pay no more than 85% of market rent. The Trust also relies on MSD to help with affordability by offering the MSD Accommodation Supplement to eligible tenants.

    If you pay your rent directly to us, please make the change explained in the letter. If you need help, please give us a call on 0800 624 456 and we will help you through this.

  • The government contracts ŌCHT to provide a number of public housing tenancies to people on the Public Housing Register, which is managed by the Ministry of Social Development (MSD).

    These tenancies receive the government’s Income Related Rent Subsidy, which is also managed by MSD.

    The subsidy typically ensures tenants pay no more than 25% of their income (to certain threshold limits). ŌCHT charges market rent and MSD tops-up the tenant payment.

    Here’s how Income Related Rents are set:

    • ŌCHT uses an independent qualified registered valuer to carry out an annual rent review.

    • The results are sent to the Ministry of Housing and Urban Development for approval.

    • Once approved, MSD calculates the rent the tenant pays to ŌCHT. This is the Income Related Rent (IRR).

    • MSD tops up the rent paid to ŌCHT to the agreed market rent. This is the Income Related Rent Subsidy (IRRS).

    • MSD reviews the IRR annually or when the tenant has a change in in income or circumstances. MSD can increase or decrease the IRR paid by the tenant, or the IRRS paid to ŌCHT.

    • MSD manages decisions about how much rent a tenant pays to ŌCHT, and MSD informs the Trust how much rent to charge the tenant.

    • MSD lets tenants know if the rent is changing what those changes will be.

    • MSD sends a form to fill out about four months before the rent is due to change.

      • Remember to let us know immediately if your circumstances change as your rent will need to be re-assessed by MSD.

  • ŌCHT’s Affordable Rentals are for qualifying people who can’t afford market rent.  

    Affordable Rentals are subsidised by ŌCHT to ensure tenants pay less than market rent for comparable homes in the suburb.

    ŌCHT uses an independent qualified registered valuer to carry out an annual rent review.

    ŌCHT writes to Affordable Rental tenants to let them know if the rent is changing and what those changes will be.

    If you pay your rent directly to us, please make the change explained in the letter. If you need help, please give us a call on 0800 624 456 and we will help you through this.

  • Once tenants are housed they stay in the same rent stream until the end of their tenancy.

    On rare occasions a tenant may need to be relocated. They may be eligible to be rehoused through the MSD Housing Register. They would sign a new tenancy agreement with the Trust and would move to a new property on an IRR tenancy.

  • Rents are reviewed annually, in accordance with the Residential Tenancies Act. Tenants are advised of any rent increase 60 days in advance. The rent increase takes effect from the first rent charge in the new annual period.

Rent payments

  • You need to pay your rent on time – it’s a condition of your tenancy agreement.

    Online Banking / App Payment

    • Register with your bank’s online or mobile banking.

    • Set up Ōtautahi Community Housing Trust as a payee.

    • Use:

      • Particulars: Your first initial and surname

      • Code: Your rent payment reference number

      • Reference: Your rent payment reference number

    Most banks offer online bill payments, including ANZ, ASB, BNZ, Kiwibank and Westpac.

    Telephone Banking

    • Call your bank to set up billing details using the same particulars and reference information.

  • If you can’t afford your rent or are worried about falling behind, please call ŌCHT on 0800 624 456. We can:

    • Work with you to develop a payment plan.

    • Help you maintain your tenancy.

    Don’t ignore the issue — early communication helps prevent arrears escalating.

  • Rents are reviewed annually in line with the Residential Tenancies Act:

    • You’ll receive at least 60 days’ written notice of any increase.

    • How much it goes up depends on your rent stream (IRR, Assisted or Affordable).

    For IRR, any change from MSD will influence what you pay. For Assisted or Affordable rentals, we write to you before changes take effect.

  • Changing streams generally does not happen mid-tenancy as moving from Affordable to IRR requires being on the Public Housing Register. Moving from IRR to the Affordable Rent stream is easier. If in doubt, please call us for chat.

  • Yes — eligible tenants may receive the Accommodation Supplement from MSD, which can help cover parts of your rent on top of any housing subsidies. Get in touch with MSD if you’re not receiving it and they can help you out.

How is rent affordability managed?

  • ŌCHT's assisted rental stream is a subsidised rent in which ŌCHT charges up-to the current cap of 85% of market rent. In addition to subsidising the assisted rent, ŌCHT relies on MSD to help with affordability by offering the MSD Accommodation Supplement to eligible tenants.

    ŌCHT does not review tenants’ income and assets as we do not have the right to directly access tenant’s income information in the same way that MSD does.

  • ŌCHT relies on MSD to determine an affordable rent through the IRR assessment criteria, based on the applicant’s personal circumstances.

    A tenant’s economic circumstances can change once they are housed, so MSD reviews tenant’s rent. Sometimes the IRR paid by the tenant can be set at either a market rent or above. ŌCHT will then charge 100% of market rent if MSD determines the tenant has the income and assets to support this.

  • ŌCHT's Affordable Rental stream is a subsidised rent in which ŌCHT charges less than market rent. In addition to subsidising the Affordable Rent, ŌCHT relies on MSD to help with affordability by offering the MSD Accommodation Supplement to eligible tenants.

    ŌCHT does not review tenants’ income and assets as we do not have the right to directly access tenant’s income information in the same way that MSD does.

  • Your tenancy agreement is a legal document that explains your rights and responsibilities, and ours. It covers things like rent, caring for your home, and how to raise concerns.

    If you’re unsure about anything in your agreement, please contact us — we’re happy to explain it.

  • When you move in, you are responsible for:

    • getting things like electricity, telephone and internet connected in your name. Please make sure this is done in time for the start date of your tenancy.

    • you’ll need to let the organisations you deal with know you’ve changed your address. These include your doctor, your employer, your bank, Work and Income New Zealand, any support agencies, and your insurance company.

    • you’re responsible for your contents so it is up to you whether you get contents insurance. Your possessions are not covered by ŌCHT’s insurance; ŌCHT won’t replace them if they’re damaged by something affecting the property (e.g. fire, earthquake, storm damage, power outages, etc.)

  • We’ll provide two keys for your home.

    • If you need to replace a key, you’ll need to get it done yourself and at your cost by visiting James Bull Locksmiths, 25 Sandyford Street, Sydenham, Christchurch (03 366 7123) during business hours .

    • When you signed your tenancy agreement you selected a password. Please remember this password – you’ll use it to prove who you are when you ask to get a new key cut.

    • If you later report missing or broken keys, you may be charged for replacements.

    • If you misplace your keys or want more cut, please go to James Bull Locksmiths, 25 Sandyford Street, Sydenham, Christchurch (03 366 7123) during business hours and quote the key password you provided at the start of your tenancy. You will be liable for any key replacement costs.

    • If you have security concerns, you can contact us to discuss any potential lock change.

  • As a tenant, you are responsible for:

    • paying rent on time

    • using your home for living purposes only and not as a place of business or means of making an income (that includes subletting)

    • keeping your home and grounds tidy, and not damage it (or letting visitors damage it)

    • not smoking or vaping inside the property

    • letting us know early when maintenance is needed

    • respecting your neighbours’ peace, comfort and privacy

    • taking responsibility for the behaviour of people who visit your home

    • not using your home for unlawful activities

    • not driving or parking vehicles over the kerb, or on grassed areas, or allowing visitors to park cars in the complex

    • letting ŌCHT now as soon as possible if any smoke detectors at the property are faulty. You also can’t tamper with the detectors or remove their batteries.

  • ŌCHT is responsible for:

    • providing and maintaining the property in reasonable condition

    • comply with all building and health and safety standards that appply to the property

    • take reasonable steps to make sure other tenants don’t disturb your reasonable peace, comfort and privacy while living at the property

  • Many ŌCHT properties aren’t suitable for pets. If you’re thinking of getting a pet, please talk to us first. There’s an application process to go through.

  • Parking in housing complexes is for tenants only. Unless specified, parking is on a first come, first served basis. Your visitors must park outside of the complex.

If you can’t find what you need or your situation is complex or urgent, please call ŌCHT on 0800 624 456

Repairs and maintenance

Also visit our Repairs and maintenance page for more information→

  • Please call our Housing Champions on
    0800 624 456 to report any maintenance issues.

    You can make the call 24/7, but out-of-hours we only respond to urgent or emergency repairs to protect you and your home.

    Please provide:

    • Your name and address

    • A clear description of the problem

    • When you first noticed it

    • Photos, if possible

    We will:

    • acknowledge your request

    • assess the priority

    • let you know expected response times

  • We will let you know if the maintenance you request will be dealt with urgently.

    Urgent requests are usually attended within four hours of the request.

    If it is is urgent, please stay home until the contractor arrives and finishes the job.

    If you are not home to let the contractor in, you may have to pay for the call out.

    Non-urgent jobs will usually be done within 10 working days.

  • Emergency repairs protect you and the property from imminent damage and any effect on health, safety or security.

    Examples include:

    • An electrical fault, such as sparks or shocks.

    • Anything relating to fire safety, such as a smoke alarm that is not functioning, or that prevents you from being able to leave the property.

    • Oven and hob not working, so you have no means of cooking.

    • No water coming into the property.

    • Major roof leak in which water enters the home.

    • No electricity (check your switchboard and/or call your power company to check).

    • Blocked or broken toilet, and blockages of waste or sewer drains.

    • A fault in the bathroom that means you can’t wash yourself.

    • A fault with security, such as broken windows or damaged locks on exterior doors and windows.

    • A fault or damage that makes your home unsafe or insecure.

    • Water leaks often need emergency repairs. Please report any water leaks as soon as possible on 0800 624 456.

  • Non-urgent issues are often wear-and-tear related, are minor damage, and don’t put you in danger.

    • Let us know by phone or email

    • We’ll schedule an appropriate time

    • We’ll keep you updated about when the work will happen

    Routine maintenance is important too — the earlier we see it, the easier it is to fix.

  • Often yes. We’ll talk with you about access and timing before work starts. If you are not there to let a contractor in for an urgent repair, you may be charged the callout fee.

  • No. If you need to replace a key, you’ll need to get it done yourself and at your cost by visiting James Bull Locksmiths, 25 Sandyford Street, Sydenham, Christchurch (03 366 7123) during business hours .

    • When you signed your tenancy agreement you selected a password. Please remember this password – you’ll use it to prove who you are when you ask to get a new key cut.

    • You will be liable for any key replacement costs.

    • If you have security concerns, you can contact us to discuss any potential lock change.

If you have a repair to report, or you can’t find what you need or your situation is complex or urgent, please call ŌCHT on 0800 624 456

Getting tenancy help

  • A Tenancy Advisor is the ŌCHT staff member who manages your tenancy and looks after the day-to-day tenancy matters for your complex or area.

    They are your main point of contact for tenancy-related issues. Ask for your Tenancy Advisor when you call 0800 624 456 to have a chat. We will put you in touch with them even if you don’t know who they are!

  • Tenancy Advisors can help with:

    • rent and payment questions

    • tenancy agreements and notices

    • resolving tenancy issues early

    • concerns about your home or community

    • helping tenants understand their responsibilities

    • working with other ŌCHT teams when support is needed

  • Your Tenancy Advisor works normal business hours but ŌCHT’s 24/7 call centre will always take your call. Talk to your Tenancy Advisor if:

    • you’re worried about your rent

    • something isn’t working in your tenancy

    • there’s an ongoing issue in your complex

    • you’re unsure anything affecting your tenanc

    It’s always better to get in touch early.

  • Just call:

    📞 0800 624 456

    ŌCHT’s call centre will connect you with the right person.

Getting specialised tenancy support

  • Tenancy Support Advisors helps tenants with specific needs to find and access practical help to tenants who may need extra support to maintain their tenancy.

    This support is focused on helping people stay housed.

  • Tenancy Support may help with:

    • understanding tenancy responsibilities

    • managing challenges that affect your tenancy

    • linking you with other support services (this is a big part of our work)

    • helping you resolve issues before they become serious

    Support is tailored to your situation.

  • Tenancy Support may be helpful if:

    • life circumstances are making it hard to manage your tenancy

    • you’re feeling overwhelmed

    • there have been repeated issues in your tenancy

    • you want help before things get worse

    You don’t need to wait for a crisis.

  • Tenancy Support is usually arranged through:

    • your Tenancy Advisor, or

    • by calling 0800 624 456 and asking about tenancy support

  • No!
    Tenancy Support is offered to help, and you don’t have to do anything, or engage with any of the services, we suggest. It is one of the ways ŌCHT works with tenants to support long-term housing stability.

ŌCHT offers a range of tenancy and support services to help people sustain their tenancies and feel at home.

You can ask about any of these services at any time by calling 0800 624 456. Asking for support will not put your tenancy at risk.

If you can’t find what you need or your situation is complex or urgent, please call ŌCHT on 0800 624 456.

Looking after your home

For information visit our:
Repairs and maintenance page
Keeping warm and dry page→
Home cleaning tips page→

  • You’re expected to take reasonable care of your home, including:

    • regular cleaning

    • reporting issues early

    • ventilating rooms to reduce moisture

    • using appliances as intended

    This helps keep your home healthy and prevents small issues becoming bigger problems.

  • You nee to talk to us before making any changes, including painting, installing fixtures, or making alterations. Some changes may be approved, others may not.

  • Using heating, ventilation, and sunlight helps keep your home warm and reduce moisture. Simple steps like using extractor fans, drying clothes outside, and heating living areas can make a big difference.

    More tips are available on our Keeping warm and dry page

  • Wipe mould early and try the moisture-reduction tips on our website. If mould keeps coming back, please contact us so we can check whether maintenance or improvements are needed.

  • If there’s a safety issue in your home, let us know immediately. For urgent dangers, call us straight away.

  • If you need to replace a key, you’ll need to get it done yourself and at your cost by visiting James Bull Locksmiths, 25 Sandyford Street, Sydenham, Christchurch (03 366 7123) during business hours .

    • When you signed your tenancy agreement you selected a password. Please remember this password – you’ll use it to prove who you are when you ask to get a new key cut.

    • You will be liable for any key replacement costs.

    • If you have security concerns, you can contact us to discuss any potential lock change.

If you can’t find what you need or your situation is complex or urgent, please call ŌCHT on 0800 624 456

  • If someone at your door says they work for us, ask to see their identification.

    If they can’t provide any, don’t let them in and call us immediately on 0800 624 456.

    Remember, it’s your responsibility to ensure your visitors respect your home and your community.

    • Ask a neighbour to keep an eye on things.

    • They should also collect your mail – or you can ask NZ Post to hold it for you. You do this here.

    • Make sure your doors and windows are secure, and any electrical appliances you don’t need on are turned off.

    • You might like to hide valuables that can be seen easily from your windows.

    • Some people like to leave the radio or a light on.

    • It will help make you home seem lived-in.

    • If you have a garage or shed, make sure it’s locked.

    • If you’re going to be away a long period, let us know.

  • You’re responsible for your contents and it is up to you whether you get contents insurance.

    Your possessions are not covered by ŌCHT’s insurance. If they’re damaged or destroyed by something affecting the property (e.g., fire, earthquake, storm damage, power outages, etc.) we will not replace them.

  • We provide two keys for your home. If you need to replace a key, you’ll need to get it done yourself and at your cost.

    When you signed your tenancy agreement you selected a password. Please remember this password – you’ll use it to prove who you are when you ask to get a new key cut.

    If you later report missing or broken keys, you may be charged for replacements.

    Please keep your keys safe and secure, and only share them with people you trust.

  • Please go to James Bull Access and Security, 25 Sandyford St, Sydenham, Christchurch (03 366 7123) during business hours and quote the password you provided at the start of your tenancy.

    Only James Bull Access and Security can cut a new key for an ŌCHT home.

    Your keys are your responsibility; you’ll need to pay to replace them.

If you can’t find what you need or your situation is complex or urgent, please call ŌCHT on 0800 624 456

Community living

Also visit our Good Neighbour page for more information

  • We ask that you and your visitors are considerate of others — keeping noise reasonable, respecting shared spaces, communicating respectfully, and not engaging in any unlawful or disruptive activity that can impact their peaceful enjoyment of your shared community.

  • We ask that neighbours are mindful of noise in the early morning, evening, and night.

    If you are comfortable and feel safe doing so, try talking to your neighbour first. This often sorts things out.

    Still too noisy?

    • Call Christchurch City Council Noise Control: 03 941 8999

    • THEN call ŌCHT on 0800 624 456. We will follow this up as a tenancy matter.

  • We ask tenants to keep pets under control in shared areas, toclean up after them promptly and to respect any pet rules specific to your property type.

    If you are comfortable and feel safe doing so, try talking to your neighbour first. This often sorts things out.

    Still having problems?

    • Call Christchurch City Council Animal Control on 03 941 8999

    • THEN call ŌCHT on 0800 624 456. We will follow this up as a tenancy matter.

  • We ask tenants to be considerate with parking and vehicles. There is no allocated parking in most communities and we ask that visitors park offsite. Parking on the grass or gardens, across driveways or access points is not allowed.

    • Call ŌCHT on 0800 624 456 and let us know what’s happening. We will follow this up as a tenancy matter.

  • We ask that tenants respect shared spaces. We’d like shared hallways, fire-escapes, gardens, and lounges kept clear and tidy, for personal items to be stored at home, and for people to clean up after themselves.

    • Call ŌCHT on 0800 624 456 and let us know what’s happening. We will follow it up as a tenancy matter.

  • Anti-social behaviour is behaviour or activity that unreasonably interferes with others' enjoyment of their homes and community.

    We take it really seriously.

    • If you have any concerns about anti-social behaviour call us as soon as you can on 0800 624 456. We will investigate it as a serious tenancy matter.

    Visit our anti-social behaviour page to see how we deal with it.

If you can’t find what you need or your situation is complex or urgent, please call ŌCHT on 0800 624 456

Identifying and responding to anti-social behaviour

There’s a video on our Anti-social behaviour page

  • Anti-social behaviour is behaviour or activity that unreasonably interferes with others' enjoyment of their homes and community.

    Examples include:

    • Loud, aggressive or violent behaviour.

    • Intimidating or harassing behaviour.

    • Repeated noise disturbances.  

    • Property damage.

    • Illegal activities.

  • Stay calm

    • If what they are doing is not illegal, the person might not be aware they are causing you distress. Try to see things from both points of view as you consider how their actions are affecting you.

    Keep records

    • It’s useful to keep a record of any incident that causes you distress. This information can help when you make a complaint. Remember to take note of the time and date of the incident, what happened, who was involved and how it affected you.

    Talk things through

    • If what they are doing is not illegal, and if you feel safe and comfortable doing so, try speaking to them about it. This often resolves problems. Only do this if you feel it will be safe to do so.

  • If you have concerns about anti-social behaviour that might be illegal, you should:

    Report criminal activity to the Police:

    If you witness illegal activity, such as violence or drug use, contact the Police immediately on 111 (emergency) or 105 (non-emergency).

    Then:

    Contact ŌCHT: Call 0800 624 456 or email admin@ocht.org.nz with details of the issue. ŌCHT will ask you for the Police incident number that Police gave you when you reported the incident to them.

    If you have concerns about anti-social behaviour that might not be illegal, you should:

    Contact ŌCHT: Call 0800 624 456 or email admin@ocht.org.nz with details of the issue.

    Please be ready to provide specific information, including the date, time, location, and nature of the behaviour, and how it is affecting you.

    Report noise complaints to Christchurch City Council noise control on 0800 800 169, then contact ŌCHT.  ŌCHT will ask for when you contacted council Noise Control and the result of that call.

  • When you report an issue to OCHT, we will ask you more about the situation. We will assess whether what happened breaches tenancy rules and what action can be taken.

    ŌCHT may need to investigate your complaint. This can include:

    • Speaking with the tenant involved.

    • Gathering evidence of what happened (this will include talking to you and neighbours, getting witness statements, requesting police reports).

    • In some cases, we will ask you to keep a record of incidents. This will help us build a clear picture of the situation. It may also be used in formal action.

    If ŌCHT has enough evidence to establish there’s been a breach of tenancy, it can:

    • Issue a formal warning to the tenant.

    • Work with the tenant and support services to address behaviours.

    • In serious cases, apply to the Tenancy Tribunal to end the tenancy.

    Please note: if what’s happened does not breach tenancy rules, we may not be able to take formal action, but we will provide advice on what steps you can take.

    Whatever happens, we encourage tenants to report ongoing issues so we can continue addressing them.

  • The Residential Tenancy Act 1986 sets out the rules for landlords and tenants. It says landlords must follow a legal process before a tenancy can be ended for anti-social behaviour. This can take many weeks or months.

    In the most common process to end a tenancy for anti-social behaviour, the landlord must:

    1. Issue three breach notices: The landlord must issue three separate breach notices for anti-social behaviour – and all for separate incidents – within a 90-day period. Landlords need evidence to work through this process. If you make a complaint, we will need you to give evidence of what happened at the Tenancy Tribunal. The Tenancy Tribunal expects this, too. We’ll be with you through the process.

    2. Provide evidence: Each breach notice must be based on clear evidence, which can include reports from tenants, staff observations, or police involvement.

    3. Apply to the Tenancy Tribunal: If three valid notices have been issued within 90 days and the behaviour continues, the landlord can apply to the Tenancy Tribunal to end the tenancy. If you make a complaint, we will need you to give evidence of what happened at the Tenancy Tribunal. We’ll be with you through the process.

    4. Abide by the Tenancy Tribunal decision: The Tribunal will review the evidence and decide whether to terminate the tenancy. It will consider the severity, frequency, and impact of the behaviour.

  • While ŌCHT goes through the formal tenancy process, please:

    1. Continue reporting issues: If anti-social behaviour persists, provide clear details to help our investigation.

    2. If you feel unsafe, contact the Police or support services for assistance, and let ŌCHT know too.

    3. Trust the process: While you may not receive specific updates, know that ŌCHT follows strict procedures to manage complaints fairly and lawfully. Please cooperate with ŌCHT as much as you can; we can only do what we can as a landlord under the Residential Tenancies Act and within the expectations of the Tenancy Tribunal.

  • We understand you might want updates about how an issue is being handled. However, privacy laws limit what we can share.

    Why privacy matters

    Under the Privacy Act 2020, ŌCHT must protect the personal information of all tenants, including those involved in complaints. This means we can’t disclose things like:

    • Personal details of the tenant(s) involved.

    • The details of the complaint made against them.

    • What they have said in response to the complaint.

    • Any warnings or actions taken against them.

    • Their tenancy status.

    • The details of the investigation.

     What ŌCHT can share

    We can’t discuss specific tenants or cases, but we can:

    • Confirm a report has been received and is being reviewed.

    • Provide general information on how complaints are handled.

    • Advise on the steps you can take if an issue persists (without disclosing personal details).

    • Confirm we are following legal processes.

    • Inform you when an investigation is completed.

Need help?

If you are experiencing or struggling with anti-social behaviour, please reach out for support.

ŌCHT is here to support safe and positive communities for all tenants.

Call 0800 624 456

  • Let us know if you’re not satisfied about the quality or standard of a service we provide or how we’ve behaved. You might, for example, not be happy with the way we’ve handled a report of anti-social behaviour.

  • We want to fix what we get wrong. Please contact us if you have a complaint about our service.

    • Call us on
      0800 624 456. We will make every effort to resolve the matter there and then. If that's not possible, we will help you through making a complaint.

    • Write to us at
      Ōtautahi Community Housing Trust
      PO Box 53
      Christchurch 8140

    • Email us at admin@ocht.org.nz

    Please be sure to include:

    • your name, address and preferred contact details

    • as much detail about your complaint as possible, including dates and times if possible

  • Once you have reported this to us, your complaint will be acknowledged either verbally, via email or a letter will be sent to you within five working days stating who will be dealing with your case.

    The nominated manager will work with you until resolution has been achieved or at least have explained why we cannot meet your request. They will agree with you a timescale for resolution of the matter you have raised.

  • If you are dissatisfied with the outcome of a complaint investigation, you can seek a review which will be carried out by a member of the ŌCHT Leadership Team. Once the review has been completed you will be contacted and advised of the outcome.   Alternatively, you can take your complaint direct to Tenancy Services for their action.

  • If you’re not happy with the outcome of our review, you may wish to make an application to Tenancy Services for mediation between the Trust and yourself. Visit www.tenancy.govt.nz or call 0800 836 262 for further information.

  • There’s several things we don’t cover under the resolution process.

    • making a complaint about another neighbour (please contact us on 0800 624 456 ).

    • insurance claims (once a claim passes to our insurers, we must close any related complaint pending the insurer’s decision);

    • situations where you are currently taking legal action against us (contact us on 0800 624 456 for more information about what to do in these circumstances);

    • if the incident happened more than six months ago, during which you never brought it to our attention, unless you have only just become aware of it;

    • the level or reasonableness of your rent

  • If you are a tenant and need help in raising your issue, you may wish to arrange for an advocate to support you. We will require written consent from you for the advocate to speak on your behalf before we can discuss any details.

  • Complaints about neighbours are tenancy issues. Please contact us on 0800 624 456 when there’s something your landlord might need to help resolve.

  • Click here to see what the Housing Continuum looks like

    Community housing is at the opposite end of the housing continuum to home ownership.

    Community housing is housing specifically provided to ensure very low income and disadvantaged people have access to an appropriate, secure and affordable rental home. The people who live there don’t pay market rent so living there should be more affordable than in the open rental market.

    Community housing rents are often subsidised by central government. The government tops-up the rent paid by the tenant to bring what’s paid to the community housing provider up to the level of market rent. The government’s Income Related Rent Subsidy and the Accommodation Supplement are examples of this.

  • A Community Housing Provider (CHP) provides community housing to those most in need – but there’s more to it than that.

    CHPs are typically not-for-profit groups that focus on a particular region and that reinvest their surpluses in more community housing. They are registered with the Community Housing Regulatory Authority, which is part of the Ministry for Housing and Urban Development.

    CHPs must meet performance standards and guidelines to stay registered. You can read more about the eligibility criteria here. You can read more about the standards here.

  • Community housing providers and private landlords are covered by many of the same laws and regulations, but they operate in different ways.

    A private landlord chooses tenants based on their own preference; enters into a Tenancy Agreement with their tenants; lodges the bond with Tenancy Services; collects the rent; maintains the property, and applies to the Tenancy Tribunal as necessary to settle disputes. This relationship is one based on the exchange of the use of a house for the payment of rent.

    A community landlord does all this but with more focus on helping their tenant get better outcomes. Community landlords help tenants feel settled in their home and more connected with their community, providing stable housing for as long as the need is there.

  • These are among the key characteristics of a good social landlord:

    • they provide a warm, safe and dry home. ŌCHT owned and managed properties met or exceeded standards before the end of 2021;

    • they allocate housing based on need, often through the Ministry of Social Development’s Social Housing Register;

    • they provide security of tenure or housing for the duration of a tenant’s need. ŌCHT’s specialist teams help tenants maintain sustainable tenancies;

    • they help tenants find and access social support services. They help tenants engage with the services – but they don’t deliver the services, and they can’t make tenants use them. ŌCHT’s advisors help tenants access support, with consent;

    • they provide pathways to housing independence where appropriate;

    • they provide early intervention around rent arrears or other issues, to enable tenants to successfully manage their tenancy. ŌCHT’S Income Advisor provides early help and guidance;

    • they provide information so tenants know their rights and obligations and are prepared, if and when, they enter the private rental market. ŌCHT’s advisors help tenants prepare for their move when their needs change;

    • they provide information to tenants about maintaining a healthy home. ŌCHT’s advisors and publications provide focused advice and ŌCHT facilitates access to other social support services;

    • they regularly inspect properties and, if tenants are not meeting their obligations, give them an explanation of the issue and what they can do to fix it. ŌCHT’s handypeople visit homes at least once a year to ensure the home is warm, dry and secure. Advisors help tenants make their house their home, and have a successful tenancy;

    • they are receptive to complaints and committed to investigating them, following a well-documented process. ŌCHT publicises and sticks to a complaints process;

    • they apply to the Tenancy Tribunal only as a last resort to settle disputes;

    • they provide responsive and adequate property maintenance. ŌCHT has a 24/7 contact service and responds in a timely way to property concerns;

    • they provide opportunities for tenant involvement;

    • and they provide easy methods of communication with tenants. ŌCHT regularly contacts tenants by letter, email and SMS, and regularly publishes a tenant-focused newsletter. ŌCHT’s website and Facebook page is actively promoted and is home to many resources, including news and updates and ways to contact ŌCHT.

  • CHPs do more than most landlords when they can, but are still bound by many of the same laws and regulations as private landlords. That means they have the same rights and responsibilities as anyone else offering rental housing.

  • The regulations governing ŌCHT don’t allow us to offer social services. We offer community housing.

    We can help people find the help or services they might need, but we can’t make people access or use them. We also need their consent to help them get the help they might need. ŌCHT can’t assume responsibility for individual tenants, just like any other landlord.

  • ŌCHT builds new homes and is governed by the same rules and regulations as any other developer. All its developments must, and do, meet the requirements of the Christchurch District Plan.

    The council is in charge of how the district plan is developed, interpreted and applied.

  • We’re offering Secure Home to low-to-median income families with children who would find it difficult to buy a home without a reasonable level of financial and non-financial support.

    Register your interest here

    Our Housing Support Advisor will guide you through the process and help confirm if you qualify.

    Here are some of the guidelines we’ll use:

    • You’re a family with children and at least one person in your household will have New Zealand Residency or New Zealand Citizenship.

    • You won’t own or have any shares in any other properties or land anywhere in the world.

    • You’ll be a first home buyer or a second chancer (someone who has owned a home before but is back in the same financial situation as a first-time buyer e.g. due to a divorce).

    • You’ll commit to living in the house as your main residence for at least three years. That means you’re not buying it as an investment property.

    • At least one of the applicants is in full time employment.

    • A single person with a child or children in their household applying for Secure Home can earn up-to $95,000 a year before tax.

    • For a couple with children, eligibility is generally limited to households with a combined income before tax of no more than $150,000.

    • You’ll have the means to service a low-deposit mortgage but won’t have a sufficient deposit to buy in the open housing market at current house prices.

    • You’ll need to have a minimum of 10% of the purchase price as a deposit.

    • You’ll need approval for a home loan from our partnering bank Westpac, sufficient o mee the purchase price when added with your deposit.

  • The leasehold is priced at the cost of construction. The land value is not added to the leasehold purchase cost.

    The prices for leases at Lytelton Street are:

    • 2-bedroom home: $385,000

    • 3-bedroom home $500,000

    Your initial costs will include:

    • The leasehold purchase price (upfront payment). You’ll use a home loan to buy the leasehold. Secure Home is supported by Westpac. You will have to meet Westpac’s lending criteria and provide a minimum 10% deposit to support your home loan. You’ll also have to pay any home loan fees stipulated by the bank.

    • Lawyer’s fees. As with any leasehold home purchase, you should get a lawyer to help you through the purchase process.

    Ongoing costs include:

    • Mortgage repayments to your bank. Westpac’s mortgage repayment calculator can give you a rough idea of what a home loan might look like based on the loan amount, interest rate, term of the loan and repayment schedule. Westpac offers low-deposit mortgages designed for Secure Home. If you qualify, a 10% deposit could help you get into an ŌCHT Secure Home.

    • Ground rent: You’ll pay an annual ground rent, currently based on 1.5% of land value, which will be established at the time you enter Secure Home. The land value is locked in at the start and the ground rent is adjusted each year for inflation, with any increase capped at 2.0%. For example, if inflation increases 3%, the ground rent increases 3%.

    • Body corporate levy: All property owners pay an annual fee for the maintenance of the shared spaces in the development. The levy also includes house insurance.

    You will also have other standard homeownership costs, such as contents insurance, Christchurch City and Canterbury Regional council rates, and home maintenance costs.

    This information is a guide only. Please contact ŌCHT’s Housing Support Advisor to learn more. Also check out the Secure Home Agreement on this page.

  • A Secure Home household has many of the obligations any other householder has.

    • You need to meet all the financial commitments related to Secure Home, including the annual ground lease and body corporate levy.

    • You need to meet your mortgage commitments and pay council rates and insurances.

    • All maintenance, including scheduled maintenance requirements, are your responsibility. You’ll need to keep your home well maintained, to ensure it’s in good condition throughout the life of your leasehold. This also helps maintain its value if you sell your leasehold back to ŌCHT. You’ll also need to let ŌCHT carry out regular property inspections, to ensure integrity of the building is maintained.

    • You’ll need to stay in the leasehold for at least the first three years of your 100-year lease. After that you can sell the home back to ŌCHT at any time, for any reason. You can't on-sell the property in the private market.

    • You can’t own a second home, either in part or full, and this must be your permanent home.

    • You can’t sub-lease your Secure Home.

    • You can’t overcrowd the home.

    Your new home is in a new development that’s under a Body Corporate, and you’ll need to participate in and comply with all the rules of the Body Corporate.

    This is a guide only. You’ll find more details in our Secure Home Agreement.

  • The Body Corporate is made of unit title holders. As you have a right to occupy the property for 100 years, you are considered a lessee.

    The owner of the property title (that’s ŌCHT) can pass on some costs to lease holders.

    These costs can help cover expenses such as insurance, maintenance repairs and shared utilities and grounds in common areas.

  • When you sign-on to Secure Loan, you commit to the property for at least three years.

    When you no longer need the house, ŌCHT has the exclusive right to buy it back at the price you originally paid plus an adjustment for inflation, maintenance and any approved alterations and improvements to the property, less any money owed to ŌCHT and the value of any outstanding scheduled maintenance items.

    You can’t pass on the home to a next of kin automatically, but we may be able to work with whanau to work through the eligibility criteria and help evaluate if they have the financial means to enter the programme on their own merit.

  • Complete this form to register your interest.

    Once you submit the form, our Housing Support Advisor will be in touch to guide you through the application process and answer any questions.

  • Westpac Bank is our Secure Home partner and they provide mortgages tailored to Secure Home leaseholder needs. We’ll put you in touch with Westpac after you’ve been through our application process. Westpac will consider you for a mortgage, based on its own mortgage lending criteria.

  • ŌCHT is excited to partner with Westpac Bank for Secure Homes.

    Once all our eligibility requirements seem to be met, our housing support advisor will introduce you to our partner lender to formally apply for home lending.

    Westpac will work with you as a prospective home loan borrower, taking you through its home loan application process.

  • Secure Home is a nationally recognised programme so you can also access the Government's First Home Ownership products (subject to meeting the relevant eligibility criteria).

    Have you thought about using KiwiSaver for your deposit? KiwiSaver is a voluntary retirement savings fund which is contributed to by you, your employer, and the government. You might also be able to use the money to help with buying your first home.

    KiwiSaver First Home Withdrawal: After a three years membership of a KiwiSaver scheme, you may be able to use the funds to put towards your deposit as your Secure Home agreement constitutes an interest in the land.

  • Creating an initial budget will help you narrow down your options with what you can afford, set savings goals, and give you an idea of how much you may need to borrow to buy a home.

    ŌCHT has a Housing Support Advisor to help make sense of how to financially prepare before talking to our lender, Westpac. You’ll need to know:

    • Your household income versus your spending.

    • How much of a deposit you will need.

    • What your ability to service repayments on a mortgage is.

    • If you’re planning on using your KiwiSaver.

    • Any other assets or equity you may have.

    The bank will also need to know:

    • Your income over at least the past three months.

    • Your expenses and spending habits.

    • Your debt servicing commitments.

    Westpac’s mortgage repayment calculator can help give you a breakdown of what a home loan might look like based on the loan amount, interest rate, term of the loan and repayment schedule. You’ll find more budgeting tools at sorted.org.nz .

  • A key part of qualifying for a Secure Home is the ability to obtain a home loan.

    Our partnering bank Westpac will need to look closely at your current financial position. No-one wants you to struggle to meet all your financial commitments.

    ŌCHT has a housing support advisor to help walk you through the financial process, including budgeting advice and how to reduce debt.

    The bank will need to review your last 3 months of spending to get oversight of your income, expenses, and spending habits. Here are some tips to get prepared and be in the best financial position:

    • Remove small expenses like AfterPay and layby, as these greatly impact your ability to borrow.

    • Manage your day-to-day spending and consider removing any unnecessary outgoings.

    • Be aware of your bank account conduct. Make sure there are no unarranged overdrafts or dishonors.

    • Where you can, reduce or cancel lines of credit such as credit cards, store cards, overdrafts, personal loans etc.

Our Secure Home Advisor can help: securehome@ocht.org.nz