Staying on top of your health

Most of us say we’re in good health – but we can strive for better.

More than three quarters (77%) of the people in our 2020 Tenant Satisfaction Survey said they are in good health. That’s pretty good, but it also says there’s room for improvement.

Getting emergency medical care

  • St John says these things are a good sign an incident is an emergency:

    • chest pain or tightness (may also be felt in arm, jaw, neck or upper abdomen (your tummy))

    • difficulty breathing

    • choking

    • sudden weakness or difficulty talking (this may be a stroke)

    • fainting or unconsciousness (not being awake)

    • severe pain

    • severe bleeding or bleeding that won’t stop

  • Anyone can call 111 when there is a medical emergency. Ask for AMBULANCE. If it’s a non-emergency, call your GP. If you’re not sure whether it is an emergency, call Healthline on 0800 611 116.

  • And remember, there may be a community AED at your complex.

    Sometimes, people worry they will be charged for a callout. This isn’t quite right. St John has a part-charge for callouts – but it won’t always be charged to you.

    If the callout is to deal with injuries after an accident, ACC will pay the part-charge.

    If it is for a medical emergency, you can apply for an MSD grant to cover the fee.

    St John also has a Supporter Scheme. Supporters don’t pay for callouts.

    The St John Supporter Scheme starts at $55 for one person.

  • Christchurch Hospital is the biggest in the South Island, so it pays to be prepared ahead of your visit.

    You can find out more about accessing Christchurch Hospital, and the other CDHB hospitals, here.

    The emergency department is for emergencies only. If you are unsure, call Healthline for advice on 0800 611 116 or see your GP.

    The emergency department is now in the new Waipapa building, 500m from where it used to be. Here’s a handy map.

Get help to quit smoking

We know smoking can have a big impact on health and wellbeing, and can be tough to quit.

Our 2020 Tenant Satisfaction Survey found 73% of people were non-smokers.

However, 21% of people considered themselves regular smokers, which means they smoke more than once a day.

The New Zealand Health Survey found about 13.4% of adults nationally were smokers.

In our survey men (27%) and those aged 25-49 (33%) were most likely to be regular smokers than the rest.

Of non-smokers, 34% used to be regular smokers. That suggests there is hope for people struggling to give up.


Smokefree New Zealand has some great resources to help people stop smoking. You can read more here.

Stop Smoking Canterbury also has many online resources to help out.

Quitstrong has some awesome tips to help make quitting easier, too.

Our team can help connect tenants with the help they might need to quit.

If you need help accessing services, contact us on 0800 624 456 and ask to speak to a member of our Well-being Team.