About Ōtautahi Community Housing Trust

Ōtautahi Community Housing Trust was established by Christchurch City Council in 2016. The formation of the Trust reflects the Council’s wish to move to a more financially sustainable model for its social housing portfolio of 2300 units, improve the quality of its housing and the satisfaction of its tenants, and allow for new developments responding to social housing needs in Christchurch.

As a charitable trust, any surplus money will be reinvested back into social housing to improve the service provided to tenants and the wider community.

The Trust will undertake its activities with a focus on people – its tenants, employees and other stakeholders.  The vision, values and strategic priorities reflect the desire of the Trust to transition the Council’s housing portfolio to the Trust in a seamless manner that:

  • minimises any inconvenience,
  • supports a tenant-centric focus and culture,
  • enables the Council to maintain its housing stock in a financially sustainable way and
  • supports the improvement of the housing stock.

Our values

Meaningful partnerships we actively collaborate and engage with community minded partners

Honesty and integrity we act with sincerity and empathy, we do what is right not what is easy

Innovation we always seek creative solutions

Accountability it is what we do and not do, for which we are at all times financially prudent and accountable

Respect we show people that they and their wellbeing are important to us by what we say and do

Celebration we recognise and celebrate the efforts and achievements of the people we help, volunteers, supporters and staff

Respect and honesty

Our team is here to help you at every point, and we will always be professional, polite, and responsive, regardless of who you are or what your current circumstances might be. It also means we’ll always do our best to:

  • return your calls as soon as possible within our regular office hours
  • process out-of-hours calls to be followed up on the next day
  • respond to maintenance issues in a timely way

Looking to the future

We will always be looking for ways to make things better for you and for Christchurch communities. We welcome your feedback and ideas – watch this space for more ideas on how we will engage with our tenants.

About us

The Otautahi Community Housing Trust
61 Kilmore St,

Hours: 8.30 am-5.00 pm, Monday-Friday.

Postal: PO Box 53, Christchurch 8041