Tenant Update #2

26 March 2020

Warm & Dry Programme – COVID-19 Update

We are sending you this letter to advise that the four week lockdown against the COVID-19 virus spread will unfortunately impact on progress with our Warm & Dry initiative.

On Thursday 26 March New Zealand went into level 4 of our COVID-19 alert system. Level 4 measures mean that New Zealand is in lockdown for at least four weeks. Level four means that everyone must now stay home, except those providing essential services. People can access essentials including medicine, food and other home supplies.

Public Health advised OCHT late on Wednesday 25 March to stop the heat pump installations to ensure everyone’s safety. While we are disappointed, OCHT accepts this decision is the right thing for you and OCHT’s contractors.

We are not wasting time, and the Warm & Dry Team is already reworking the programme so that once the COVID-19 lockdown is lifted, we can restart the installation programme as quickly as possible.  Once OCHT has the all clear from the Government (lockdown is over), we will be back out in your homes scoping and installing heat pumps and again targeting the 909 highest priority homes.

To date we have been making great progress and had installed 340 heat pumps into your homes. OCHT and Christchurch City Council remain absolutely committed to this programme.

In the meantime, we urge everyone to be safe, stay at home and follow the requirements of the COVID-19 level 4 alert.

While we are in lockdown OCHT will continue to provide health and safety essential maintenance – you may know this as an urgent maintenance job.

We appreciate this is a difficult time. Please call us any time. We have more of our wonderful team supporting the call centre and we will do our best to answer any questions you may have.

Warm & Dry – Frequently Asked Questions

Kind regards

Cate Kearney
Chief Executive

Previous COVID-19 Updates:

25 March 2020:  COVID-19 Alert Level 4:  Update for OCHT Tenants and their whānau

20 March 2020: Chief Executive’s Letter to Tenants of Ōtautahi Community Housing Trust


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The Ōtautahi Community Housing Trust
61 Kilmore St,

Hours: 8.30 am-5.00 pm, Monday-Friday.

Postal: PO Box 53, Christchurch 8140

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