Tenant Update #1

25 March 2020

COVID-19 Alert Level 4:  Update for OCHT Tenants and their whānau

Lockdown from 12.00am 25 March 2020

On Monday 23 March 2020, the New Zealand Government announced that we are all to go into lock down from midnight on Thursday 25 March 2020 for four weeks. While this may concern some people, it is a good decision and is aimed at slowing down the spread of COVID-19. We each have a part to play in doing our very best to keep ourselves, our families and our neighbours safe and well.

Below is some essential information for OCHT tenants.

1. We are here to help

Our offices are closed but we’re still working.

You can call us for free on 0800 624 456 if you need us. You can also call your Tenancy Manager.

From Monday 23 March, Otautahi Community Housing Trust (OCHT) Tenancy Managers are calling tenants that we have identified as vulnerable due to their age or health issues. We will continue to have increased contact with this group of tenants.

2. Essential Maintenance

OCHT as a housing provider is an essential service.   Essential maintenance will continue as usual. If you have any questions about one of our team or contractors visiting your home, please contact us on 0800 624 456 before they are due to visit.

3. Warm & Dry Initiative

OCHT and Christchurch City Council want to continue with the heat pump installations – our tenants are absolutely top priority, both warm and dry wise, and also regarding Covid-19. It is unclear if upgrading heating to heat pumps is considered an essential maintenance task. We have asked for clarification from Government, and once we have that, we will know where we stand. We are hopeful we will be able to continue with a reduced programme if contractors are available for the next four weeks.  We will let know you as soon as we know.

4. $30 Pak’n’Save Voucher

The supermarket chain that agreed to provide us with care package supplies for tenants, advised us on Monday 23 March that they could not honour the order. We’re really sorry about that. Instead we have sourced a $30 Pak’n’Save gift voucher for each home.  If you need assistance with your shopping call us and we will see what we can suggest.

Christchurch City Council and OCHT are very grateful to Pak’n’Save for helping us out at very short notice.

5. OCHT Focus Right now

Our office is closed and the call centre is operating 24/7 on 0800 624 456

Tenancy Managers will stop visits and instead will support our tenants by phone and text.

Essential maintenance will occur for the next four weeks but gardens and lawns will not be done.

We are waiting to see if the Warm & Dry Initiative is considered essential maintenance and will let tenants know as soon as possible.

If you need to talk to anyone about how you’re feeling, there is help available through the National Telehealth Service. Call or text for free to 1737.

Previous COVID-19 Updates:

20 March 2020: Chief Executive’s Letter to Tenants of Ōtautahi Community Housing Trust



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The Ōtautahi Community Housing Trust
61 Kilmore St,

Hours: 8.30 am-5.00 pm, Monday-Friday.

Postal: PO Box 53, Christchurch 8140

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