Tenant Update #4

21 April 2020

Chief Executive’s Letter to Tenants of Ōtautahi Community Housing Trust

On behalf of all the OCHT team, I’d like to thank you very much for staying home and sticking to the rules of Alert Level 4. As the weeks roll-on we appreciate your efforts to keep yourselves and your neighbours safe. Also, a big thanks to tenants who have been so positive when the OCHT team call you or you call us. And to those of you who have asked our team how we are, thank you. We really appreciate this.

This letter follows on from earlier letters we have sent to you about COVID-19. Please take time to read this letter and follow the recommendations. This will help keep us all safe.

COVID-19 Alert Level 4 (Lockdown until 11.59pm, 27 April 2020)
The Government has extended the Alert Level 4 Lockdown until 28 April. This means there is no change to advice we have previously given you. Please stay home and be kind to your neighbours for the next seven days. Please be kind and considerate of others in your complex.

COVID-19 Alert Level 3 (Restrict Movement from 28 April 2020)
Under Alert Level 3 we will still have significant restrictions on our day-to-day lives. The risk of COVID-19 will have diminished, but not gone away.

Bubbles and Physical Distancing
At Alert Level 3, we must stay at home if we can. It is a simple thing we can all do to help each other. We must remain in our immediate household bubble, but we can extend our bubble to reconnect with close family or bring in a caregiver. This extended bubble must remain exclusive. Anyone who feels unwell must immediately self-isolate from others in their bubble.

Please stay 2 metres apart from other people outside your home (apart from people in your bubble).

Travel is allowed only for essential personal movement in your local area: accessing local services and businesses, • Going to work and school, • Low-risk recreation in your local area, • Extended bubble arrangements.

Those travelling on public transport should avoid peak times unless they are going to work or school. People at higher-risk of severe illness from COVID-19 (e.g. those with underlying medical conditions, especially if not well-controlled, and the elderly), must take additional precautions when leaving home.

OCHT Maintenance
Ordinary maintenance at OCHT homes restarts in Level 3. Please ring us with any maintenance jobs and we will let you know if it is a job we can do right away, or whether it might need to wait until a later alert level stage. You will see contractors around your complex but please don’t approach them as you must both maintain 2 metres distance at all times. This is for your protection as well as theirs.

OCHT Lawns and Common Garden Areas
Our contractors will also be working around complexes in level 3. Please don’t approach them as you must both maintain 2 metres distance at all times. This is for your protection as well as theirs.

OCHT Warm & Dry Initiative
The Warm & Dry Initiative restarts in level 3. We want to make up for lost time and install heat pumps in the 909 priority homes by winter. To assist us, please be ready for a call from our Tenancy Manager. We will ask your permission to enter your home for about three hours to install your heat pump. If you agree, this will allow us to speed up installations by winter (1 June). We will come back at a later date to check ventilation. If you have any questions please call your Tenancy Manager.

OCHT Housing People
OCHT can now let vacant homes because furniture movements are allowed under Alert Level 3.

Call Centre Hours
Our call centre operates 7 days a week, 24 hours a day. We have shortened our office hours during lockdown (8.30 – 4.00 pm). Call us for free on 0800 624 456 if you need us.

Wishing you all the best from the OCHT Team and remember we are here if you need us.

Kind regards

Cate Kearney
Chief Executive

Warm & Dry Initiative
Revised Programme for the Priority 909 homes

Complexes completed before 26 March – Heatpumps and ventilation
Concord Place
Berwick Place
Fletcher Place
Glue Place

Complexes that start again in Level 3 – Heat pumps only
Forfar Courts
Guthrey Courts
Haast Courts
Harman Courts
Innes Courts
Manse Place
Norman Kirk Courts
Pickering Courts

In May/June OCHT will send a letter to advise tenants in the remaining homes when your installation will take place.

Previous COVID-19 Updates:

6 April 2020: Services during Lockdown 

26 March 2020: Warm & Dry – COVID-19 Update

25 March 2020:  COVID-19 Alert Level 4:  Update for OCHT Tenants and their whānau

20 March 2020: Chief Executive’s Letter to Tenants of Ōtautahi Community Housing Trust

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The Ōtautahi Community Housing Trust
61 Kilmore St,

Hours: 8.30 am-5.00 pm, Monday-Friday.

Postal: PO Box 53, Christchurch 8140

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