6 April 2020
Chief Executive’s Letter to Tenants of Ōtautahi Community Housing Trust
During Lockdown, it is more important than ever that OCHT keeps in touch with our tenants. We will share important information and updates on a regular basis while we remain in Alert Level 4 or Lockdown. Please take time to read this letter and information sheet and follow the recommendations. This will help keep us all safe.
We are all in this together. Lockdown is a new and unknown situation for us all. We know it is difficult, but if we get this right, we can save lives and stamp out COVID-19. If we are kind to our neighbours, and all those in our complex, we will get through this. Please be considerate and mindful of others in your complex.
Bubbles and Physical Distancing
During week one of Lockdown, OCHT received calls from concerned tenants across our complexes. Many of these calls were about the fact that some tenants are mixing outside, in groups. This is dangerous and could cause harm. You should only have contact with the people you live with. The more people that come in contact together, the harder it is to break the chain of this virus. Staying at home and in our bubble is a simple thing we can all do to help stamp out the virus.
Ministry of Health advise:
For people living alone, you can have a bubble involving one other household, but no more.
Essential maintenance will continue during Lockdown. If you have any questions about one of our team, or contractors visiting your home, please contact us on 0800 624 456. We are monitoring lawns, but they may grow long before we can mow them. Please be patient. Our contractors will be back out there as soon as they are allowed to do so.
Two of the OCHT team have started well-being patrols around our complexes. Bryan and Sam are very happy to have a chat with tenants and help solve problems you may have. They will stay in their car to chat and it is important that you stand 4 metres away from the car when talking to them.
Call Centre Hours Our call centre operates 7 days a week, 24 hours a day. You can call us for free on 0800 624 456 if you need us. We have shortened our office hours during lockdown (8.30 – 4.00 pm) to allow our wonderful team to have some exercise while it is still light. Calls outside ordinary hours are answered but these calls should be emergency maintenance calls only.
It is important that we are can keep in contact with you so we can share important information, quickly and efficiently. Our Tenancy Managers are ringing all tenants to check that we have the correct contact details for you and the best way to contact you e.g. phone, text or email.
COVID-19 Helpline If you have questions about COVID-19 you can call the free government helpline on 0800 779 997 (8am to 10pm, 7 days a week).
Attachment: Tenant Information Sheet