Frequently asked questions

You can download and view our FAQ's from here.

Warm & Dry Initiative – Alert Level 3

OCHT and CCC will restart work on the Warm & Dry Initiative as soon as possible once the country moves to Alert Level 3 on 28 April. We are pleased we can restart the Warm & Dry Initiative which we paused on 25 March. Our focus is to make up time and warm up the 909 priority homes for our tenants by installing heat pumps as safely as we can.

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Tenant Information Sheet

Guidelines for staying safe, at home and outside, during COVID-19 lockdown. Published on 6 April 2020.

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Key information about OCHT's operations during the nationwide Level 4 COVID-19 lockdown. Published on 31 March 2020.

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Warm & Dry Initiative – Paused

FAQ's regarding the impact of the four week lockdown against COVID-19 on progress with our Warm & Dry initiative. Published on 27 March 2020.

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Warm & Dry Initiative

FAQ for Warm and Dry Initiative

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Linwood Park

FAQ for Linwood Park

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FAQ for Insulation

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Tenancy Tribunal Rental Finding

FAQ for Tenancy Tribunal Rental Finding

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Further reading

The Ōtautahi Community Housing Trust
61 Kilmore St,

Hours: 8.30 am-5.00 pm, Monday-Friday.

Postal: PO Box 53, Christchurch 8140

Feedback and Complaints

Click here to see our feedback and complaints policy.