This is why we do what we do:

  • If you are happy with our service, we would love to add your experience below:
29 July 2020

[Tenant] rang very grateful and happy with her heat pump, but her high praise went to the contractors who she said went above and beyond what was expected of them.  [She] said they were so helpful and respectful, moving furniture and putting it back, vacuuming, pulling plants out and then replanting them. Their attitude made [her] comfortable and she wanted us to know the service was really appreciated.

28 May 2020

I had a phone call this morning from [Tenant] .  He could not speak highly enough of the contractors who came to fix his heat pump this morning.  He said that everyone that he had dealings with yesterday and this morning were just lovely, very polite and efficient and got the problem sorted.  He said they even brought him a little heater for last night so that he wasn’t cold and then this morning they triple checked to make sure it was going well before they left.  He was stoked to have it sorted and will enjoy the warm unit tonight.

16 May 2020

[…] you have been working with my sister […] to get my son settled into his new home. […] The journey from his first talks with me over applying for social housing to being given a lovely little unit to live in has been quite a trip, but one so worth while. His pride of ownership, his pride in achieving this – amazing. I wish to thank you so much for your understanding and patience, for all that you have done in helping [him] get a home of his own, just everything – thank you, thank you, thank you.

12 May 2020

[Tenant] from Reg Adams Place wanted to pass on her thanks for all the great improvements OCHT have made in her unit, and the complex overall. She said we are all wonderful, caring people, and [Tenancy Manager] is a lovely woman.

8 May 2020

[Tenant] wanted to say how much he appreciates my calls every week. He said it’s the little things that keep people going and our calls were one of them.

5 May 2020

I’ve had a call from [Tenant] at Torrens Road to say thank you to the Warm & Dry team and [contractor] and his team for the fantastic work we are all doing.  She says she takes her hat off to all of us for doing such a great job in difficult times. Special mention to [contractor] who is friendly, respectful and polite and put her internet router back together yesterday after the install.

5 May 2020

[Tenant] wants to say thank you to all OCHT staff for their care and concern for tenants during these times.

5 May 2020

“We love how you look after us and care about us.  I really appreciate the weekly phone calls, it’s an unsettling time, even though I’m old I haven’t been through anything this before and we really appreciate the support and that you care”

5 May 2020

“You treat us great, I couldn’t be happier.  Even if I could buy a flash house, I would stay here. I love my flat”

29 April 2020

[Tenant] called to say she was delighted to see the lawn mowing crew there and waved to them and they waved back. She said a big thank you and said we are all doing a fantastic job and appreciate the information we are sending out.

9 April 2020

[Tenant] called up today to thank us for our work- She said the staff are “all heros, and she’s thinking of us”.  She is very appreciative of how she feels cared for by the Trust.

6 March 2020

“Well, that is my news […] I hope it finds you well and content and that you feel and know the difference you have made to my life. Things are looking up – slow and steady!”

12 February 2020

“[Tenant] rang; he is so appreciative that [Tenancy Manager] called him on Wednesday 6th.  [Tenancy Manager] was the first person he saw outside the family after the death of his brother.  [He] said [Tenancy Manager] was so understanding and it was lovely to sit down and talk to someone that understood and cared enough to have a chat with him.”

10 January 2020

“We had a visit this morning from [Tenancy Manager] about our trees overhanging one of your tenant’s flats. Can you please thank [her] for visiting in person and letting us know about the problem in such a good way.”

7 January 2020

“THANK YOU [Tenancy Manager]! Even my GP, mental health support worker & [friend] have noticed a tremendous change in me, & they all feel confident that it will just keep getting better.  […] how absolutely amazing you are & how you always go above and beyond, & truly care.  You are such an asset & an exceptional person.”

1 August 2019

“[Tenancy Manager] has always been fair.  [Her] kindness and reassuring strength has assisted me to move into the open rental market as the personal factors behind my dependence on social housing resolved. For that I am extremely grateful. I wish to thank [her] for her enduring warmth and common sense and her ability to remain calm and unflappable under uncommmon pressure.”

10 July 2019

“Firstly a big thank you for your kindness, caring and assistance after Mum’s fall. Thank you for phoning on Friday and for organising help for Saturday. It was very generous of you to give up your free time to help on Saturday, and to bring flowers. I know Mum appreciated it as well.”

2 July 2019

“I just wanted to put a word of encouragement to you all… Yesterday when visiting [one of your tenants] at his new abode – I was very impressed by the visit of staff with food for that community. What an amazing event – the clients came out of their houses – chatted away to each other and to the Otautahi staff – was so thrilling to watch!!! Good effort Otautahi staff – its all about the people!!!”.

13 June 2019

“I supported a client to a meeting with [Placements Advisor] and I just wanted to express how blown away I was with her, especially with her ability to discuss uncomfortable and difficult topics with such respect, compassion and professionalism. Her approach was client-centred, and ensured the client understood everything about what they were signing”.

17 May 2019

“This week, [our complex] garden was blitzed by the Oderings gang.  I was absolutely gobsmacked at the difference they made in such a short time. They were efficient, polite, respectful and involved tenants with what they were doing.  One area in particular that they cleared was a large group of dead, dry flax and grasses that had died in 2011 because of being surrounded by liquefaction.  It was very near a tenants bedroom, metres high and a fire hazard.  We are all very relieved it has been cleared. Hopefully the garden can be maintained this time as it makes us feel so much better about where we live.  Many thanks!”


About Ōtautahi Community Housing Trust

The Ōtautahi Community Housing Trust
61 Kilmore St,

Hours: 8.30 am-5.00 pm, Monday-Friday.

Postal: PO Box 53, Christchurch 8140

Feedback and Complaints

Click here to see our feedback and complaints policy.