Ōtautahi Community Housing Trust was established by Christchurch City Council in 2016 to take over the day-to-day management of its social housing portfolio of approximately 2,300 social housing units. The formation of the Trust reflects the Council’s wish to move to a more financially sustainable model for its social housing portfolio of units and complexes, improve the quality of its housing and the satisfaction of its tenants, and allow for new developments responding to social housing needs in Christchurch.
The Trust is a registered Community Housing Provider (CHP) through the Community Housing Regulatory Authority (CHRA) and a Class 1: Social Landlord.
The Trust undertakes its activities with a focus on people – its tenants, employees and other stakeholders. It is committed to delivering high quality services and continuously improving tenant outcomes.
The team collectively have 145 years of social housing experience, making the Trust a highly experienced and expert local provider of social housing solutions.
As a charitable trust, any surplus money is reinvested back into social housing to improve the service provided to tenants and the wider community.
The Trust has committed to deliver a minimum of 50 (up to 100) new houses a year in Christchurch, working with strategic partners to deliver new supply.
To provide safe, warm and secure affordable housing for people in our communities.
Honesty and Integrity we act with sincerity and empathy, we do what is right not what is easy
Respect we show people that they and their wellbeing are important to us by what we say and do
Empathy we understand the needs of our customers and stakeholders
Transparency we operate in a way that it is easy for others to see what actions are performed
Celebration we recognise and celebrate the efforts and achievements of the people we help, volunteers, supporters and staff
Environmental Sustainability we consider the environment in all business decisions
Respect and Honesty
Our team is here to help you at every point, and we will always be professional, polite, and responsive, regardless of who you are or what your current circumstances might be. It also means we’ll always do our best to:
- return your calls as soon as possible within our regular office hours
- process out-of-hours calls to be followed up on the next day
- respond to maintenance issues in a timely way
Looking to the Future
We will always be looking for ways to make things better for you and for Christchurch communities. We welcome your feedback and ideas – watch this space for more ideas on how we will engage with our tenants.